Remote site management and support across Australia

Supporting distributed teams and multi-site businesses

Few businesses work from one location any more. Staff work from home, move between sites, visit clients and sit in different offices. Cloddy gives every one of them the same secure, reliable experience whether they're at head office, at the kitchen table or out in the field.

We support businesses from a handful of people across two locations through to national multi-site operations. Remote management is usually faster, cheaper and less disruptive than waiting for someone to drive out.

Secure remote access

Modern secure sign-in

Traditional VPNs give broad access to the whole network, which is a problem if a device or password is compromised. We set up modern remote access that gives staff what they need without opening up everything else.

Every login is verified. Out-of-date devices can be blocked. If someone's credentials are stolen, the attacker can't simply walk in.

One login for everything

Remote staff shouldn't be juggling a dozen passwords. We set up single sign-on so people sign in once, securely, and reach everything they're authorised to use from any device.

VPN where it's still needed

For businesses with older on-site systems that require it, we manage secure VPN connections and keep them encrypted, monitored and current.

Microsoft Teams Calling

Teams is already where many businesses talk. Teams Calling turns it into a full phone system, so staff make and take calls from their computer, mobile or desk phone using one business number. We handle:

• setting up numbers and porting existing ones
• auto-attendants (the menu callers hear) and call queues
• call recording and voicemail
• staff training on using Teams as a phone

It's simpler, cheaper and more flexible than a traditional phone system, and it goes wherever your staff go.

We watch your systems so you don't have to

Our monitoring runs continuously across every device and system, regardless of location:

• problems detected and often fixed before staff notice
• security patches and updates applied on schedule
• device health, storage and performance tracked around the clock
• our team alerted and investigating without waiting for a call

Connecting several sites

Linking offices securely takes more than internet at each address. We design and manage what sits between them:

• secure connections between offices
• firewalls and access controls at each location
• Wi-Fi for staff, clients and visitors, kept separate
• network monitoring and quick fault response

Helpdesk wherever your staff are

Staff can get help by email, phone or the support portal, and most issues are resolved remotely. For hardware faults or work that needs someone on site, we coordinate that too.

Every device accounted for

We keep a register of every device in your fleet: what it is, where it is, who has it, its warranty status and whether it's up to date. For businesses with staff spread across locations, that visibility matters, especially when a device goes missing.

Who this suits

Staff working from home. Hybrid and remote workers with the same secure access as office-based colleagues.

Multi-site businesses. Consistent, centrally managed IT across several locations.

Mobile and client-facing teams. Reliable access to email, business systems and documents from customer sites and worksites.

Interstate staff or offices. Cloddy supports teams across Australia remotely, without a drop in service.

Contact Cloddy to talk about remote access and site management.