IT built for the shop floor

We know what retail IT looks like

Retail has needs most IT providers don't fully appreciate. Your systems are on during trading hours, not nine to five. A failed payment terminal or a dropped connection costs sales and annoys customers on the spot. And with staff turnover higher than most industries, you're forever setting people up and switching them off.

Cloddy has worked with retailers across Sydney and builds its service around how a store actually runs.

Point of sale and payments

Your POS is the centre of the operation. We support the IT it relies on: reliable connectivity, compatible hardware and fast help when something stops working.

We work with cloud POS platforms including Lightspeed, Shopify POS and Square, managing the environment those systems depend on even when the POS vendor says it's not their problem.

Payment terminals, receipt printers, barcode scanners and customer-facing screens are all part of the picture, and we make sure they work together.

Reliable internet, because a dropped connection stops trading

If the internet goes down in a shop, the POS stops, EFTPOS may fail and staff can't take a sale. We set up business internet with a backup connection that switches on automatically if the main link drops.

We also make sure the speed suits the number of staff, devices and cloud tools running at once.

Customer Wi-Fi kept away from your systems

Free Wi-Fi is expected in most shops now. We set it up properly, with customer and staff networks fully separated, so a shopper on your Wi-Fi can never reach your business systems, payment devices or back-office computers.

More than one store

We manage IT across all your locations from a central point: consistent setup, security and support everywhere, without an IT person at each site. Opening a new store? We handle the full setup.

Staff on and off quickly

• new staff accounts and device access ready before day one
• departing staff disabled and access removed straight away
• casuals and part-timers managed correctly alongside permanent staff

Protecting card data

Businesses that take card payments have obligations around how that data is handled. We help retailers put appropriate controls in place: securing the payment environment, restricting access to payment systems and protecting customer data.

Hardware for retail

Tablets for POS, receipt printers, scanners, back-office computers, wireless access points and the rest. Everything set up, secured and tracked before it arrives in store, and supported afterwards.

When devices reach end of life we manage replacement and secure disposal so old hardware doesn't become a data risk.

Support during trading hours

Retail doesn't stop at 5pm and neither does our helpdesk. Support is available when your stores are open, so if something breaks mid-trade your staff have someone to call who can help.

Microsoft 365 for head office

For your buying, marketing and operations teams, we manage Microsoft 365: email, Teams, SharePoint and document management, set up properly and kept running, with training available.

Contact Cloddy to talk about IT for your retail business.