IT support built for small business

IT that fits a business your size

Most IT providers are set up for large companies, and their pricing, contracts and complexity reflect that. Small businesses tend to get the leftover attention, or pay for something sized for a company ten times bigger.

Cloddy works with businesses of roughly 5 to 50 people. We've built the service around what small businesses need: technology that works, quick help when it doesn't, and a fixed monthly cost you can budget for.

You get one partner managing everything, so your team can focus on customers instead of juggling suppliers and support calls.

One team for everything

When something breaks in a small business you don't want to ring three vendors. Cloddy is the single point of contact for:

• computers and devices playing up
• internet or phone issues
• Microsoft 365 problems
• security concerns
• setting up a new staff member's account and equipment
• removing access when someone leaves
• anything else IT-related

One call, one team, one invoice.

Microsoft 365, set up properly from the start

Microsoft 365 (Word, Excel, Teams, Outlook, SharePoint and more) is the foundation of most small businesses now. We set it up correctly rather than switching it on and hoping:

• email that arrives, and doesn't land in spam
• files in the cloud so the team can work from anywhere
• two-step login so a stolen password doesn't mean stolen data
• new staff added quickly, departing staff removed securely
• training so the team uses what you're paying for

Already on Microsoft 365? We audit the setup. Most small businesses are running with gaps they don't know about.

Security that's right-sized

Small businesses get targeted because they're seen as easier than big ones. Good security doesn't have to be complicated or expensive. We put the essentials in place:

• two-step login on every account, the single most effective thing you can do
• security software on every device, kept current
• spam and phishing filtering for email
• backups running automatically and tested regularly
• a clear plan for what to do if something goes wrong
• staff training so the team can spot a scam

A helpdesk your staff will use

When a laptop dies or someone can't log in, they need help now, not next week. Our helpdesk is included in every plan and staff can reach us by email, phone or Microsoft Teams.

Most issues are fixed the same day. Plenty are fixed before anyone notices, because we're watching the systems in the background.

New starters on, departing staff off

In a small business, onboarding is usually rushed and offboarding is often forgotten. We manage both properly:

• new staff get a computer, email and system access ready before day one
• departing staff have everything removed on their last day
• the same process every time, so nothing is missed

Computers and equipment

We help you buy the right gear at good prices through our vendor relationships, and have it configured and ready before it arrives. No more spending the first day with a new laptop installing software.

When devices get old and slow, we plan refresh cycles so you're not scrambling for a replacement when something dies at the worst moment.

Internet and phones

We manage your business internet and phones: choosing the plan, handling setup and being the number you call when there's a problem. For businesses moving away from a desk phone system, we set up Microsoft Teams Calling so staff can make and take business calls from a computer or mobile anywhere. See Communications.

Predictable monthly pricing

Small businesses need to budget. Cloddy provides a clear monthly cost that covers your IT, with no surprise bills when something breaks and no per-ticket charges that make staff reluctant to ask for help.

Growing? We grow with you

As the business goes from 5 people to 15 to 50, the IT needs change. We scale with you, adding users, devices and services as you need them and flagging what you'll need before you hit the wall.

Contact Cloddy to talk about IT support for your small business.