Call handling that stays clear when the phones are busy

More than a main number and a voicemail box

Busy sales, service and reception teams need calls to reach the right person without everything depending on one handset or one staff member. Cloddy designs and manages call handling across offices, teams, brands and wherever people happen to be working.

What we can manage

• main reception numbers with clear routing rules
• separate numbers and queues for teams, locations or business units
• Microsoft Teams Calling and other supported cloud phone platforms
• auto-attendants, recorded announcements and voicemail
• overflow, after-hours and escalation paths
• mobile integration for staff away from the office
• number porting, setup, documentation and staff training

Teams Calling and business voice

Microsoft Teams can be your phone system. Staff make and take calls from their computer, mobile or a compatible desk phone using the one business number. We handle number transfers, call queues, menus, policies and user setup as part of the wider Microsoft 365 environment.

Reception across several sites

For businesses with more than one location or brand, we can set up shared reception coverage while keeping the right caller experience for each number. Routing rules are written down, so changing them later doesn't rely on remembering how it was built.

Connectivity and continuity

Cloud calling is only as good as the internet under it. We check capacity, network configuration and failover alongside the call design. See Business internet and NBN and Communications for the surrounding pieces.

On-call, crisis-line and surge requirements for community-sector organisations are handled by Good Cause Tech, Cloddy's community-sector division.

Contact Cloddy to talk about business calling or reception.